Curated Clarity

Product & Sizing
Q: How do I choose the right size?
A: We provide detailed size guides for every product category. Please refer to our Size Guide and measure yourself for the most accurate fit. For personalized advice, email us.

Q: Are your products true to size?
A: Our items are designed to fit as described. We recommend always checking the specific product's size chart, as fit may vary slightly by style.

Order & Shipping
Q: How long will it take to receive my order?
A: Please see our comprehensive Shipping Policy for detailed information on processing times and global shipping estimates.

Q: Do you ship worldwide?
A: Yes, we proudly ship internationally.

Q: Will I have to pay customs fees?
A: For international orders, customs fees and import taxes are the responsibility of the customer and are not included in the order total. Vivelune cannot predict or control these charges.

Care & Returns
Q: How do I care for my Vivelune item?
A: Care instructions are listed on each product's description page. For general tips, see our Product Care Guide.

Q: What is your return policy?
A: We offer a 14-day return policy for unworn items with tags attached. Please review our full Returns & Refunds Policy for details.